I spent the weekend doing an e-mail tango with support at Palm. The last e-mail I got from them was that I wouldn’t have to pay the $35 to get the replacement CD but I would have to buy the CD. Well, the first thing out of the guy’s mouth on the phone was $35 fee.

In a last ditch effort to get a real answer I got a hold of support at the Palmone store and got a better answer:

I am very sorry, but the 3rd party software provided on the Software
Essentials CD is only licensed for purchase with a new handheld.

We do not have that item available separately.

I am sorry we cannot be of more assistance.

Why couldn’t someone have said that to me from the start? The Palm support people are telling me they can get it for me but I’m not impressed with their knowledge of what is actually going on.

On a positive note, I found the CD set for sale at another place and ordered it. Shew.